Frequently Asked Questions
We can help answer your questions
We’ve helped very many families navigate through the same situation you’re going through right now. We know how complicated it can be. The answers below will help you take the next step in finding the best care for your loved one.
We offer residential care, daily living support, Day programs, meal assistance, medical coordination, therapy access, and community integration. Our residential homes offer round-the-clock care, supervision, and support from trained staff. We provide medication assistance, wellness monitoring, and coordinate with doctors, nurses, and specialists.We coordinate access to speech, occupational, physical, and behavioral therapies when needed.We prepare nutritious meals daily and accommodate dietary needs, feeding assistance, and special requirements.
Yes. Each individual receives a customized plan based on their needs, goals, and level of independence. We encourage social outings, events, and skill-building activities that help residents stay active and engaged.
Rules have changed in recent years to make portability much easier for anyone who would like to move from one agency to another. Please contact us if you are looking to transfer your loved one into our agency or if you want more information on the process.
For more information on placement with NHRH, please complete our Placement Information Form and one of our dedicated team members would be happy to contact you to explain more about your options and availability. You can also call us at 312-680-6292 or email contact@nhrhomes.org to request additional information.
If your child is not registered with the Illinois Department of Human Service Division of Developmental Disabilities (DDD), you should do that immediately: https://www.dhs.state.il.us/page.aspx?item=29761 You will be assigned a Support Coordinator who will help you determine your options. If you are registered, you should talk to your Support Coordinator about applying for priority placement on the Community Integrated Living Arrangement (CILA Program) Wait List or exploring emergency placement with DDD’s Intensive Case Management team.
New Horizon Residential Homes prides itself on putting the well-being of those entrusted to us first and foremost. In order to attract and hire the most qualified candidates for our staff, we offer a highly competitive salary as well as a thorough and on-going training program. In addition, our homes are monitored with video monitoring in all common areas so that any incident can be easily investigated, and the proper actions taken if necessary. We will not tolerate anything but dignity and respect for those in our care.
An adult with I/DD should qualify for Medicaid. If he or she is eligible for Medicaid and services through the Illinois Division of Developmental Disabilities, they will receive an assessment and a corresponding “Tier” which determines his or her budget. Services should be covered through their budget (Medicaid funded).
Our program accepts individuals 21 years and older. We try to group our day program residents by interest and ability and often that results in keeping our clients with people closer to their own age. Our youngest resident is 21 and our oldest is now 78 years young.
Transportation is available within a 10-mile radius of our Homewood location. If you are outside of that Catchment Area, talk to your Support Coordinator about available options.
We have a mix of both single and double rooms, as many individuals with intellectual disabilities (ID) absolutely prefer roommates and shared living environments over living in a single room.
Absolutely! It’s what we do. Our goal is to maintain both physical AND mental health and ensure all those in our care feel like family. Any special needs can be outlined in your Individualized Service Plan (ISP). NHRH’s nursing department provides ongoing training on all specialized meals/diets and updates the staff as the individual’s needs may change in the future.
Our goal is to ensure our residents feel as independent as possible without compromising safety. Each ISP is tailored to the individual’s level of need and can help determine how much supervision is required.
Our behaviorists and nurses work with families, guardians and physicians to ensure the right treatment plans and medication (if necessary). All staff are trained though the DDD approved Crisis Management Program and receive training from our Behavioral Department on how to effectively redirect and de-escalate a situation. Our staff develops customized behavior plans to target specific situations.
While NHRH Community Integrated Living Arrangements (CILAs) focus on person-centered, non-acute medical support, please know that excellent residential options exist in Illinois for developmentally disabled individuals requiring 24-hour medical care. Call us today at 312-680-6292, and we will gladly connect you with specialized Intermediate Care Facilities for Persons with Developmental Disabilities (ICF/DD) and other partner organizations that are equipped to meet your loved one’s specific needs.
